Refund policy

Returns & Refunds Policy
STRIDE Fitness Online Retail

At STRIDE Fitness, we stand behind the quality of our products and are committed to making your experience exceptional. If something isn’t right, we’re here to make it right.

Returns

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, items must be:
• Unworn and unused
• In original condition with tags attached
• In original packaging
• Accompanied by proof of purchase

How to Start a Return

To initiate a return, please contact our team at [email protected].

Once your return is approved, we will provide you with a prepaid return shipping label along with clear instructions on how to send your item back.

Please note that returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

We take quality seriously. Please inspect your order upon delivery and contact us right away if:
• Your item is damaged
• Your item is defective
• You received the wrong product

Our team will quickly evaluate the issue and ensure a resolution that meets our standards for service.

Exchanges

If you’d like to exchange an item, the fastest way to receive your preferred product is to:

1. Initiate a return for the original item

2. Place a new order for the desired item

This ensures you get your new item without delay.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at [email protected].

Our Commitment

Our goal is simple: deliver a premium experience from the moment you order to the moment you wear it. If anything falls short of that, we’ll work with you to make it right.